What you'll do:

• Provide technical guidance and leadership throughout the product life cycle, from initiation, requirements gathering, architecture, design, development, release management, quality assurance, production and beyond.
• Define target state architecture, with multi-year roadmap and deliver architectural components in incremental product release deliverables.
• Facilitate discovery, architecture, and design workshops to refine expected business outcomes & align on requirements.
• Design customer call flow processes, dynamic routing and integration, natural language processing capabilities, advanced analytics solutions including speech analytics and conversational AI solutions.
• Good understanding of public cloud – AWS/Azure/GCP computing architectures and services
• Define and develop an efficient CI/CD framework for an affective agile product development.
• Experience providing digital experience business automation solutions using AI/ML as well as contact center technologies.
• Create standard architecture documents, best practices, and tools to be used by the internal teams and end clients.
• Work with sales teams to design and present possible solutions to potential new customers, as well as help with RFI/RFP responses.
• Mentor engineers on the team and help build effective engineering practices via tech design reviews, code reviews, etc

What makes you a great fit:

• 8+ years of experience in successfully leading, delivering, and evolving large scale software products.
• Minimum of 5 years of experience as an architect in building complex, highly scalable and low latency applications
• Depth and breadth across multiple areas ranging from Service-oriented Architecture, Distributed Systems, Microservices, and familiarity with related concepts like distributed tracing, security, etc
• Hands-on experience in Node.js, React.js, RESTful Web Services, Microservices, Cloud Native application design
• Hands-on experience with AWS and/or Azure, containerization, and container orchestration (Docker, Kubernetes)
• Experience with Genesys, Avaya, Nice, Five9, and other CCaaS platforms is a plus.
• Experience with Twilio and/or Segment would be an added advantage.
• Very strong communication and analytical skills