Role
Company
What you’ll do:
- Troubleshoot application and software related issues and determine the root cause for the issues
- Work on defined SLAs to ensure that our client receives the best of the services
- Provide minor enhancements, production, and technical support to LogiNext’s enterprise clients
- Monitor production alerts and escalate the issues for any anomalies in the system
- Ensure complete compliance of ticketing tool and report metrics on a daily basis
- Work with the existing engineering team to maintain highly scalable and secure products
- Manage and prioritize multiple work requirements to meet deadlines by working independently and leading a team
- Provide 24×7 technical support to all production practices on holidays and weekends on a rotational basis
What makes you a great fit:
- Bachelor’s degree in Computer Science, Information Technology or related field
- 8 to 10 years experience in software development using Java, J2EE, Spring, RESTful APIs, MySQL, MongoDB
- Expertise on processes such as incident or change management, call triaging, critical issue procedures
- Experience in writing and maintaining scripts to monitor system activity and automate production support activities that enable efficiency and productivity of Customer Success team
- Proficiency in troubleshooting, root-cause analysis, SLA adherence and metrics reporting for large enterprises
- Knowledge of monitoring tools, alert escalation, customer and other stakeholder management
- Familiarity and/or experience in implementing ITIL concepts in addition to technical aptitude are highly valued
- Expereince in team management
- Provide support on weekends on a rotational basis
- LogiNext is amongst the fastest growing SaaS companies providing solutions to manage and optimize logistics and field service operations.
- LogiNext's flagship products are its cloud based Last Mile Delivery and Route Optimization software and its Field Service and Field Workforce Optimization software.
- LogiNext typically serves large enterprises having frequent movements of shipments, vehicles, movable assets, delivery associates, field technicians, repair workers or even sales personnel.
- LogiNext is currently targeting multiple industries with a primary focus on Consumer Goods, Supermarket Chains, Retail, Courier, Transportation, Repair Services and Utilities.
- Its clientele is spread across the world with majority of them using LogiNext products in North America, Middle East, South & South East Asia.
LogiNext has now become a large market share holder and an industry leader with recognitions like Forbes Top 30 2017, NetApp's Most Innovative Tech Company of 2016, Entrepreneur Magazine's Logistics Firm of 2016, Frost & Sullivan Best Logistics Industry Player of 2016, IBM's Top 30 B2B Companies of 2014, Aegis's Best Innovation in Big Data of 2015, CIO Choice of 2016 and Red Herring Asia Topper of 2016 for its expertise in providing tools with real-time route planning algorithms and real-time workforce performance analytics.
LogiNext is backed by Alibaba funded Paytm and Indian Angel Network and has raised more than 10 Million USD of venture investment till date. LogiNext has achieved exponential success in a very short span of time and is set to exceed 300% growth by the end of this year. The true growth hackers, who paved way for this success are the people working exceptionally hard and adding value to the organization. its brand ambassadors - that's how they address their people who bring unique values, discipline and problem-solving skills to nurture the innovative
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