What you'll do:

• Create and maintain reports and dashboards on the ServiceNow platform using various using various reporting tools such as Performance Analytics, Report Designer, and Dashboard Studio.
• Collaborate with business analysts, consumers of the platform, and others to craft meaningful dashboards, reports on KPIs and metrics, and create analytical representation of the data.
• Identify, inventory, assess, rationalize, and prioritize reporting needs, ensuring that reports and dashboards effectively meet enterprise requirements across all business sectors.
• Provide data-driven insights and recommendations to stakeholders and customers based on data analysis and business requirements.
• Create guidelines, processes, and best practices to promote consistent data usage and to eliminate redundant reporting within the platform.
• Review and optimize reports for platform performance, providing guidance to end-users on minimizing negative platform impacts when creating reports and dashboards.
• Collaborate with ServiceNow developers, administrators, and consultants to ensure data quality, accuracy, and consistency.
• Develop reports and dashboards based on gathered requirements, partnering with stakeholders, and providing training to enable self-sufficiency.
• Uphold company policies and procedures to maintain data integrity while delivering high-quality reports and dashboards.
• Partner with other teams to consolidate and address enterprise-wide reporting requirements that extend beyond on-platform reporting capabilities.
• Support data governance and data management initiatives on the ServiceNow platform.

What makes you a great fit:

• 4-6 years of experience in data analysis and reporting, preferably on the ServiceNow platform, showcasing a deep understanding of data visualization and reporting principles.
• Proficient in using ServiceNow reporting tools such as Performance Analytics, Report Designer, and Dashboard Studio.
• Strong knowledge of ServiceNow data model, tables, fields, and relationships
• Expertise in building indicators, breakdowns, data Architecture, data cleanup, PA widgets, PA scorecards etc.
• Strong skills in data visualizations, transformations, and maintenance of it.
• Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate.
• Querying the table by using Glide Record and very strong depth in data retrieval methods and complex join queries.
• Render forms, lists, UI Pages, and many other things in ServiceNow platform with the help of ServiceNow scripting.
• Web Service Integration with other reporting or RESTful APIs.
• Experience in using SQL, Excel, and other data analysis tools.
• Certification in ServiceNow Performance Analytics or Report Designer is a plus.